One of the unproductive results of vet clinics are customers not showing up during their assigned appointment schedules. This might highly be due to the lack of reminding customers or the lack of management practices in general. Hence, a number of vet clinics slowly transformed their processes into automation in order to keep the operations running smoothly. 

Being a veterinarian and owning a clinic is undoubtedly challenging considering that your main patients are animals. Since animals cannot give verbal feedback, the best way for clinics and the  vet themselves is to ensure that its healthcare services are of quality from start to end. The best way to achieve veterinary quality service is investing in management software resulting in efficient and enhanced pet care services as well as its customer relationship management (Archer Software, n.d.). 

VitusVet (2021) enumerated the usefulness and worthiness of investing in a software program for veterinary clinics to use resulting in the possibility of neglecting manual operations 100% in the future.

In terms of its usefulness, firstly, it can address its unproductive outcome which is the no-show of customers (or pet owners). The software can set up vet appointment reminders through sending text messages, emails or notification for applications as one of its automating features. In this way, the clinic can increase bookings and decrease its no-show customer problem resulting in greater revenues. 

Secondly, there is access to an inventory management integration. This would mean that the software can keep track with the clinic supplies without having to manual do inventory count on a daily basis unless necessary. This feature helps in quickly identifying theft issues as well as having more accurate pricing and profit reports in case issues arise. 

Thirdly, there is a convenient access to the client’s database and pet’s medical records. This feature can now eliminate the time wasted when it comes to manually searching and  organizing customer data. 

Fourthly, having a software can easily generate any type of reporting and recording including financials, accounting, operations, sales, and other clinic operational functions available. With this, staff and management can save time when preparing reports and can focus more on the professional efficiency as vets and staff. 

And lastly, the availability of a software program can increase communication with clients. The software can be considered a tool when it comes to letting clients fill up forms, giving out payment information as well as the ease of setting appointments. With just a click, the management can quickly settle client needs in less time. 

With everything that was mentioned regarding the importance of having a software program for vet clinics, bottom line, will everything be worth it considering the huge cost that might entail for such investment? 

My Vet System believes that having a software program is a worth it investment. It may come out as costly in the beginning, but when thinking long term, its labour and output will be valuable and can highly result in being more profitable for the clinic. Through simplifying the processes, increasing B2C productivity and communication, and centralizing data storage all through automation, your vet clinics will be more effective and efficient pet care service providers.