Still clueless about My Vet System? We’ve got you covered! Check out our most frequently asked questions to help guide you.


What is My Vet System?

My Vet System is the veterinary side of My Vet in which you can have access to the admin functions of your clinic. It is a database dedicated to make tasks and scheduling more efficient for clinics who are registered to My Vet.

How do I register?

In the My Vet System homepage, click ‘Sign Up’ and you will be redirected to the registration page.

How do I reset my password?

In the Register/Sign In page, you can click ‘Forgot Password’ to reset your password.

How do I update my personal information?

In the My Vet System homepage, click ‘Manage user profile’ then click ‘Edit profile’ to update your personal information.

Is my information safe in this system?

Yes. My Vet System guarantees that your personal information is safe with utmost confidentiality.

Do you accept installment payment?

No. We only accept direct payment through PayPal, bank transfer, and GCash.

If I subscribe to a package, will I be able to upgrade it?

Yes, you can upgrade your subscription plan anytime! It will automatically reflect once payment has been made and processed.

Can I cancel my subscription?

No. However, you have the option to upgrade to another plan or delete your clinic. If you cancelled your subscription, and it has not been fully used, note that your payment is not refundable.

If I subscribe to a package, will I be able to downgrade it?

No. You are only allowed to upgrade to another plan.

If I subscribe to a package, will I be able to extend it?

You can extend it anytime! You can extend your subscription before your plan expires.

How long does it take to process my subscription?

As soon as you receive a confirmation that your subscription was successful, you can start using the perks depending on your subscribed plan.

Can I accept payments through the My Vet mobile app?

No. My Vet mobile app only offers Clinic Listings and Appointment Bookings and not the payment for the vet clinics.